Senior Retail Manager

Job Description:

Senior Retail Manager

Location: Coventry, CV2 2DX

Hours of Work: 37.5

Contract Type: Permanent

Our client, a leading provider of facilities services in the UK, is seeking a Senior Retail Manager to lead and oversee the operations of six busy retail and catering units across UHCW, including two Costas, two restaurants, a Subway and a Starbucks.

Job Overview

This brand-new role is pivotal in ensuring the delivery of a high-quality catering and retail service that provides appetising, nutritious and varied food and drink options to customers 365 days a year. You will take responsibility for maintaining consistently high standards across multiple retail locations, ensuring the service remains responsive to customer expectations and Trust requirements.

The successful candidate will be a hands-on leader with strong operational experience, capable of driving performance, fostering a customer-focused culture and ensuring smooth day-to-day operations within defined financial parameters.

Key Responsibilities

• Provide effective leadership, guidance and support to departmental staff to deliver efficient services in line with required standards.
• Maintain full compliance with Hospital Food Standards, Government Buying Standards, Food Standards Guidance and all relevant catering legislation.
• Build and sustain constructive working relationships with Trust staff, patients, customers and external stakeholders.
• Ensure quality, activity and performance monitoring processes are implemented and consistently maintained.
• Manage departmental objectives, financial targets and retail/catering offers to support contract performance and ongoing service development.
• Plan, develop and deliver catering and retail concepts that reflect current market trends across all sites.
• Ensure all catering and retail environments meet required Health, Safety, Hygiene and security standards.
• Oversee resource planning, budgeting, sales forecasting and financial performance.

Person Specification

• Proven experience managing busy retail or multi-site operations.
• Strong hands-on operational background with the ability to lead from the front.
• Demonstrated people-management experience with the ability to motivate and develop teams.
• Highly focused on achieving targets and delivering measurable results.
• Flexible, innovative and positive approach to change.
• Strong commitment to business success and revenue growth.
• Excellent problem-solving, customer service and communication skills.
• Smart, professional appearance with a friendly and approachable style.