Senior Service Advisor

Job Description:

Vacancy: Senior Service Advisor 
Location: Nottingham, East Midlands 
Hours: Monday - Friday 8:30 - 17:30 & 1 in 2 Saturdays 8:30 - 13:00
Salary: Basic:  £30,000 to £32,000 OTE £37,000

Do you want to work for a long-standing family run business based in Nottingham who believes in nurturing talent and helping you progress into the best version of you as you’re the backbone of the operation and committed to help you realise your full potential.
The ideal candidate will have a passion for delivering high-quality service in the Nottingham area. 
This company offer a great benefits package, and opportunities for growth and advancement. If you are a skilled and dedicated Senior Service Advisor / Supervisor who is passionate customer service and cars, committed to delivering high-quality work and grow within this company, this is the place for you!

Key Responsibilities: Senior Service Advisor / Supervisor
Customer Service & Communication:

• Provide a professional and friendly point of contact for customers via phone and email.
• Clearly explain vehicle inspection reports and required repairs, ensuring customers understand the work needed.
• Gain customer approval for repair work, advising on costs and timescales in a transparent manner.
• Maintain strong customer relationships, handling queries and concerns effectively to enhance satisfaction.

 
Operational & Administrative Support: Senior Service Advisor / Supervisor

• Assist autocentres by accurately pricing work and sourcing necessary parts in a timely manner.
• Ensure smooth workflow coordination by managing incoming work requests efficiently.
• Communicate effectively with suppliers to order parts, and support workshop productivity.
• Work closely with autocentres to complete key administrative tasks and improve service processes.
• Ensure adherence to company policies and industry standards, completing all required training.

 
Sales & Business Growth: Senior Service Advisor / Supervisor

• Identify opportunities to upsell additional services where appropriate, providing value to customers.
• Work proactively to maximise sales and service bookings through effective customer engagement.
• Support promotional campaigns by informing customers about offers and relevant services.

General Duties & Compliance: Senior Service Advisor / Supervisor

• Maintain an organised and efficient approach to workload management in a fast-paced environment.
• Ensure compliance with company procedures, including health and safety regulations.
• Accurately update customer records and job statuses within the company system.
• Contribute to a positive team environment by supporting colleagues and sharing best practices.
• Assist in training new team members and supporting ongoing staff development.

All applications will be treated with the utmost confidentiality.
MDLOJ
Octane Ref: 29328
Consultant: Kalum Green