Job Description:

Senior Service Advisor – Leicester
Permanent | Full Time Basic
Salary: Up to £32,000 | OTE: £38,000

The Senior Service Advisor role is an excellent opportunity for someone who thrives in a fast‑paced, customer‑focused environment. As a Senior Service Advisor, you’ll be the face of the service department, welcoming customers, managing their enquiries, and ensuring they receive a smooth and professional experience throughout their visit.

Acting as the key link between customers and the workshop, the Senior Service Advisor plays a vital part in maintaining high standards, clear communication, and efficient workflow. If you’re organised, confident, and passionate about delivering exceptional service, this Senior Service Advisor position offers a rewarding and progressive career path.

What You’ll Be Doing
As a Senior Service Advisor, you will:

• Greet customers and manage their service journey from start to finish
• Handle enquiries, concerns, and updates with professionalism
• Liaise with technicians to ensure accurate communication
• Maintain high levels of customer satisfaction
• Support the smooth running of the service department

What You’ll Receive

• Company Car Scheme – Access up to two branded vehicles with insurance, servicing, breakdown and tyre cover included
• Exclusive Discounts – Savings on new vehicles and a wide range of aftersales services
• Generous Pension – Employer contributions up to 7%
• Annual Leave – 22 days rising to 26 with service, plus bank holidays
• Reward Gateway – Over 500 discounts to help you save
• Family‑Friendly Policies – Enhanced maternity, paternity and adoption leave
• Employee Assistance Programme – Counselling, wellbeing support and practical advice
• Occupational Health Support
• Worldwide Personal Accident Insurance
• Training & Development – Access to e‑learning and professional development
• Shared Incentive Plan – Opportunity to invest in the wider group
• Health Cash Plan – Claim back a percentage of everyday health costs
• Paid Sick Leave – Available after probation

Who We’re Looking For

• Strong communicator with excellent customer‑service skills
• Organised, proactive, and able to multitask
• Experience in a customer‑facing automotive role is beneficial
• Full UK driving licence required

If you’re ready to take the next step in your career as a Senior Service Advisor, we’d love to hear from you. Apply today and join a supportive, forward‑thinking team where your contribution truly matters.

Consultant: Kalum Green – Octane Recruitment
KGOJ
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Octane Recruitment is a specialist Automotive and Motor Trade recruitment agency, working with main dealerships, bodyshops, tyre management companies, parts distribution centres, independent garages, fleet operators, HGV companies, import centres and manufacturers across the UK. We recruit across the motor trade and related industries.