Senior Service Desk Engineer - Jamf / macOS

Job Description:

Senior Service desk Engineer - Jamf / MacOS

• Nottingham HQ
• £37,500 - £42,500pa (DOE)
• 26 days annual leave + bank holidays, Regular company socials
• Enhanced Maternity & Paternity, Access to HealthShield & Holiday Purchase Scheme & Electric Vehicle Scheme, Employee Discount on Technology
• Our Client: Jigsaw24 (Exclusive Recruitment Partnership

CANDIDATE BRIEF:
As a Senior Engineer within an established Managed Services Team, you will act as a 3rd Line escalation point, delivering expert support and resolution for complex incidents and service requests across a diverse customer base.
  
KEY RESPONSIBILITIES:

• Deliver professional and effective responses to technical issues via telephone, video calls, and email, logging all work through the case lifecycle.
• Handle complex technical escalations through to resolution, resolving incidents and service requests within SLA targets.
• Proactive management of end-user environments, with a strong emphasis on Apple ecosystem technologies and enterprise device management using Jamf Pro.
• Manage workload effectively, balancing priorities with business needs.
• Follow and promote best practices, tools, and processes.
• Support team goals and contribute to service improvements.
• Share technical knowledge and coach other Support Engineers when needed.
• Share knowledge by creating and improving documentation.
• Identify recurring issues and opportunities to improve system reliability and customer satisfaction and produce reports of analysis on technical issues and trends.
• Follow ITIL best practises for Major Incident, Change Enablement and Problem Management.
• Stay up to date with current/emerging technologies—particularly within the Apple and endpoint management space—through ongoing self-development and training.

SKILLS & EXPERIENCE:

• Previous experience in a similar Senior Service Desk Engineer, client facing role, within a managed services provider (MSP), VAR, etc, is essential.
• Apple: Hardware, software, Apple Business Manager (ABM) and Device Enrolment Program (DEP).
• Jamf: Jamf Protect, Jamf Pro API scripting, Jamf Pro for large-scale Mac deployments and management, Jamf integrations with Azure AD, Okta, Google Workspace, or LDAP.
• macOS: Bash and Zsh scripting for macOS automation, macOS security frameworks, FileVault, Gatekeeper, and System Integrity Protection.
• Experience with Mobile Device Management (MDM) best practices.
• Knowledge of compliance frameworks (e.g., CIS benchmarks, ISO, CE & CE+).
• Ability to enforce security baselines, monitor device health, and ensure patch compliance.
• Experience of Jamf School & Windows & InTune is desirable.
• UK resident with unrestricted right to work in the UK; please note that we cannot offer visa sponsorship for overseas candidates.

  DESIRABLE QUALIFICATIONS:

• Jamf 200/300 Certified
• Apple Device Support
• Apple Deployment and Management

OUR CLIENT:
After 6+ successful years of collaboration, we are delighted to announce Marmion is now Jigsaw24’s exclusive recruitment partner for all roles outside of their Media & Entertainment department! Jigsaw24 is a CRN award winning IT Reseller & Managed Service Provider, supplying hardware, software, and services to organisations across all sectors and of all sizes. Best known as Apple’s largest reseller outside of Apple in the UK, their offering doesn’t end there; their product & services portfolio includes a vast range leading technology brands, tailored solutions, and support packages alongside excellent customer service.

Jigsaw24 is committed to the wellbeing of their employees and have developed an extensive benefits package to suit, including; Enhanced maternity & paternity leave, health & life cover, staff purchase cover for all things tech, travel to work loans & cycle to work scheme, biannual parties, milestone awards and more! With over 100 hires placed by Marmion across all teams and levels, we're focused on delivering a consistently high-quality candidate experience, grounded in the shared values of integrity, personal service, and a human-first mindset.
  
If you feel you are suitable, please apply today by submitting your CV to (url removed). Alternatively, to discuss the opportunity further, please contact Alice McGlaughlin directly.
  
Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.