Service Advisor

Job Description:

Service Advisor

Nottingham City Centre outskirts (free parking)

£25,500 + overtime

We are seeking a reliable and customer-focused Service Advisor to join a busy and friendly team.   This front-facing role involves handling customer enquiries, booking service appointments, managing service calls, creating invoices, and processing warranty claims. The ideal candidate will be a strong communicator with good organizational skills and a basic understanding of mechanical equipment.

Responsibilities:

• Greet and assist customers at the service counter in a professional and friendly manner.
• Answer incoming calls and respond to service inquiries efficiently.
• Respond to emails both internal and externally within a set time period.
• Schedule service and repair appointments.
• Prepare and issue service invoices and job cards accurately.
• Process and manage warranty claims with manufacturers and suppliers.
• Liaise with workshop technicians to provide service updates to customers.
• Maintain accurate records of repairs, parts ordered, and customer communication.
• Advise customers on service timelines, costs, and machinery care when required.
• Ensure the service area is organised, tidy, and stocked with relevant forms and materials.
• Support the sales and parts team when necessary, during busy periods.

The ideal candidate:

• Previous experience in a customer service or service counter role
• Excellent communication skills – verbal and written.
• Comfortable using invoicing software and booking systems.
• Attention to detail and accuracy in billing and record-keeping.
• Team player with a positive, proactive attitude.
• A mechanical or technical background would be an advantage.

This is a fully office based role.  Hours of work are 9-5 in the winter months and 8:30-5 in the summer.  Some weekend work will be required during the summer – overtime paid.