Service Advisor

Job Description:

Service Advisor – Nuneaton

Salary: Up to £30,000 per annum (DOE)
Hours: 42.5 hours per week
Contract: Permanent

Overview
We're looking for a dedicated Service Advisor to join our award-winning team in Nuneaton. This is your chance to build a career with an award-winning employer, delivering exceptional customer service in a supportive environment with fantastic benefits and progression opportunities.

Key Responsibilities

• Book vehicles in for service and repairs, managing workshop capacity effectively
  
  
• Provide regular progress updates to customers and gain approval for additional work
  
  
• Produce accurate job cards, invoices and estimates
  
  
• Identify customer needs and provide full explanations of work carried out
  
  
• Liaise with the Parts Department to ensure availability of components
  
  
• Actively sell after-sales services and maintenance contracts
  
  

What You'll Need

• Proven experience in a customer service role
  
  
• Excellent communication and organisational skills
  
  
• Ability to work in a fast-paced environment
  
  
• Commercial awareness with a customer-focused approach
  
  
• Experience in automotive/service advisory role (advantageous but not essential)
  
  

What's On Offer

• Up to £30,000 per annum depending on experience
  
  
• 23 days holiday + bank holidays + birthday off
  
  
• Working for an award-winning employer
  
  
• Official Great Place to Work™
  
  
• Enhanced maternity/paternity policies
  
  
• Comprehensive life assurance package
  
  
• Private GP access and mental health support
  
  
• Annual appraisal programme and clear progression opportunities
  
  
• Extensive training and development programmes
  
  
• Reward and recognition schemes
  
  
• Company pension scheme
  
  

Don't tick every box?
If you have strong customer service experience and are looking to develop your career, we still want to hear from you. We value attitude and transferable skills as much as direct experience.

Sound like you?
If you're ready to join an award-winning team with excellent benefits, get in touch with Cal today.

Call Cal at Kemp Recruitment on (phone number removed)
Email: (url removed)

Ref: INDCR