Service Analyst

Job Description:

An exciting job has arisen for a Service Analyst based in Ashby-de-la-Zouch to join a rapidly growing, globally recognised technology business in the transport industry. This forward-thinking organisation designs and manufactures innovative systems that support public transport networks across the UK and internationally, working with major operators including those in bus, rail and airport environments.

As a Service Analyst, you will work closely with the National Service Manager and act as a vital link between customers, field engineers and customer support teams. You will ensure technical issues are resolved efficiently, that accurate data is recorded, and that customers receive clear, detailed reporting.

Key Responsibilities of the Service Analyst job based in Ashby-de-la-Zouch:

• Monitor customer downloads and investigate potential technical issues
• Review engineer timesheets to ensure priority tasks are being addressed
• Track faults across multiple systems, ensuring they are correctly reported and allocated to engineering teams.
• Manage fault levels, verifying genuine issues and liaising with technical teams regarding known product behaviours.
• Respond to customer technical queries in a timely and professional manner, with particular focus on download-related issues.
• Work with the Service Manager and Account Managers to ensure data for meetings is accurate and up to date.
• Maintain system administration, ensuring fleet lists and system records remain accurate.

Experience & Skills required for the Service Analyst job based in Ashby-de-la-Zouch:

• Strong Excel skills, including formulas and pivot tables
• Strong verbal and written communication skills.
• Excellent attention to detail.
• Proficient with Microsoft Office.
• Ability to analyse data, identify trends and communicate insights effectively.

If this Service Analyst job based in Ashby-de-la-Zouch could be of interest, send your CV to Ben on (url removed) or call (phone number removed) / (phone number removed).