Service Co-ordinator

Job Description:

Service Coordinator

Location: North Leicester
Salary: Up to £32,000
Type: Full-time

About the Role

We are currently recruiting on behalf of a well-established client based in North Leicester who is looking to add a Service Coordinator to their team.

This role is responsible for the effective organisation and coordination of service, maintenance, and repair activities. The successful candidate will ensure engineering resources are scheduled efficiently, service-level agreements (SLAs) are met, and customers receive clear and timely communication regarding service appointments and updates.

Key Responsibilities
Scheduling and Coordination

• Plan and schedule service, maintenance, and reactive call-outs for field engineers.
• Allocate engineers based on location, expertise, and job priority.
• Monitor engineer workloads and optimise route planning to ensure operational efficiency.
• Ensure all service activities adhere to contractual commitments and planned schedules.

Customer Communication

• Act as the main point of contact for customer service requests.
• Accurately log service calls, faults, and maintenance enquiries.
• Provide customers with updates regarding engineer attendance and job progress.
• Handle customer queries professionally and escalate issues when required.

Administrative Support

• Maintain accurate service records and update internal management systems.
• Prepare job sheets, service reports, and related documentation.
• Produce quotations for repairs or additional works when required.
• Support invoicing processes by ensuring all job completion details are recorded correctly.

Compliance and Documentation

• Maintain accurate documentation for audit and internal compliance purposes.
• Track inspections, testing schedules, and service records where required.

Internal Coordination

• Liaise effectively with engineers, project managers, and internal teams to support operational activities.
• Order required parts and equipment for service tasks.
• Monitor outstanding work and ensure all follow-up actions are completed in a timely manner.

If you are an organised and proactive individual looking to join a supportive and growing team, we would love to hear from you. Please apply today.