Service Coordinator

Job Description:

We’re looking for an organised, proactive Service Coordinator to join our fast-paced HVAC service team in Nottingham. This is a fully office-based role, perfect for someone who thrives in a busy environment and enjoys keeping operations running smoothly.

As a key part of our service department, you’ll be coordinating engineers, managing schedules, tracking jobs, handling deliveries, and ensuring our clients receive a professional and efficient service at every step.

What You’ll Be Doing

• Planning, scheduling, and coordinating engineers for PPM and reactive callouts.
• Using Job logic to log, track, and update all job details.
• Liaising with customers to confirm appointments and provide job updates.
• Managing deliveries, parts orders, and distributing materials to engineers or sites.
• Supporting the Service Manager with admin tasks, quotations, and reports.
• Monitoring engineer timesheets and assisting with invoicing and job closure.
• Handling general office admin including phone calls, emails, and inter-department coordination.
• Maintaining strong relationships with clients, engineers, and suppliers.
• Ensuring compliance with F-Gas, H&S, and company procedures.

What We’re Looking For

• Experience as a Service Coordinator, Scheduler, or Service Administrator (HVAC/M&E/FM preferred).
• Confident using Job logic or similar service management/CAFM software.
• Strong organisational and multitasking skills.
• Excellent communication and customer service abilities.
• Proficient in Microsoft Office (Outlook, Excel, Word).
• High attention to detail with a proactive, problem-solving mindset.
• Knowledge of HVAC terminology or engineering operations (desirable, not essential).
• GCSEs or equivalent; NVQ in Business Administration is a bonus.

Package: 

• Competitive salary £27,000–£30,000 depending on experience.
• 40-hour week, Monday–Friday.
• 20 days holiday + bank holidays.
• Pension contribution.
• Free on-site parking.
• Training and career progression within a growing HVAC business.

Interested? Apply Today!

If you’re organised, confident, and ready to join a busy and supportive team, we’d love to hear from you.