Service Delivery Engineer

Job Description:

In a Nutshell…

We have a fantastic opportunity for a Service Delivery Engineer to join our team within Vistry Services. You may be based out of our Leicester or Peterborough offices but travel may be required to both. As our Service Delivery Engineer, you will provide first class level of customer service to all users, you will be a 2nd line escalation point for the service desk. A key element to the role is being visible within the business, provide onsite support to users irrespective of their location.

We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.

Let's cut to the chase, what's in it for you…

• Competitive basic salary and annual bonus
• Company car, car allowance or travel allowance
• Salary sacrifice car scheme available to all employees
• Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
• 2 Volunteering days per annum
• Private medical insurance, with employee paid cover
• Enhanced maternity, paternity and adoption leave
• Competitive pension scheme through salary sacrifice
• Life assurance at 4 x your annual salary
• Share save and share incentive schemes
• Employee rewards portal with many more benefits…

In return, what we would like from you…

• Behave in line with our company values - Integrity, Caring and Quality
• Good working knowledge of current development methodologies and how to implement them in a small team
• Ability to quickly understand requirements/design
• A working knowledge or a desire to learn and implement new technologies
• Ability to work on own initiative, prioritise and to strike the right balance between long term/projects and short term/support issues
• Excellent written / oral communication skills, ability to influence others at all levels
• Microsoft Windows 11
• Microsoft Office 365
• Microsoft Active Directory user/group administration and group policy/Entra ID
• PC and peripheral hardware
• Networking fundamental
• Excellent customer service skills
• Excellent interpersonal skills both face to face and over the phone
• Strong organisational and administration skills
• Team player
• Professional attitude
• Friendly, flexible and helpful attitude
• Willingness to share knowledge with others
• Ability to work under pressure
• Hold a full UK driving licence

Desirable….

• Microsoft MCP
• Cisco CCENT/CCNA
• Computing related academic qualification
• CompTIA A+/N+/Server+/Security

More about the Service Delivery Engineer role…

• Work with the department to provide services to all users:
• Delivery of new equipment (PC, printers, mobile devices)
• Deploy infrastructure (cabling, communications, etc.)
• Maintain users (account configuration, starters & leavers, support new users, mailboxes, etc)
• Commission, relocate and decommission sites (sales & build)
• Visit and support regional head offices on a regular basis
• Support and troubleshoot services and components:
• Provide 2nd line support from a shared pool
• Update process and maintain documentation
• Participate in allocated projects, including (but not exclusive to):
• Scoping and requirements specification
• Research and evaluation
• Design and build
• Test, proof of concept and pilot
• Documentation
• Deployment and transition into service.
• Provide training to end users and other members of IT staff as required
• Always Adhere to the IT Security Strategy
• Communication
• Communicate with members of the IT department to ensure internal SLA's are met
• Attend departmental meetings as required, contributing as necessary
• Provide regular updates on progress to relevant teams and individuals
• Health and Safety
• Ensure you have read the Company's health and safety policies and procedures and observe them at all times.
• Ensure your workplace is kept tidy and any hazards are eliminated or reported to your line manager.
• Wear appropriate protective clothing on site at all times.
• Attend all health and safety training as required by the Company

Finally, let's tell you a bit more about us…

We build more than homes, we're making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you'll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we're a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach.

Join us in making Vistry.

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