Service Delivery Manager

Job Description:

Culina Group Limited, through its subsidiaries, provides logistics, warehousing, distribution, and other services for the food and drink industry in United Kingdom and Ireland. It provides chilled, ambient, contract packaging, and bonded logistics services, as well as value-added services, such as online visibility and systems integration, pallet management, and supply chain management.

Joining Culina Group as Service Delivery Manager, you will be responsible for the Management and efficiency of day to day operation of the Group IT Service Delivery Function. Effectively monitor, control and support service delivery, ensuring systems, methodologies and procedures are followed. 

Shifts: Monday to Friday

Key Duties;

• Manage the delivery of IT services to one or more business units that Group IT supports.
• Ensure that IT services are delivered to meet or exceed agreed SLAs and that they are aligned with the business requirements.
• Working closely with the Infrastructure and IT Operations teams to assure a stable, reliable and pro-active IT Infrastructure service
• Act as the interface between the business and IT, ensuring that business service requirements are understood and IT services are aligned to meet those requirements.
• Manage the service processes related to the business units you support.
• Track operations and projects related to the business units you support.
• Ensure that service processes are optimized and that they are continuously improved.
• Collaborate with other IT teams to ensure that IT services are delivered efficiently and effectively.
• Manage vendor relationships related to the business units you support.
• Collaborate with external vendors and service providers to ensure the effective delivery of outsourced IT operations.
• Develop and maintain strong relationships with vendors, and monitor service level agreements (SLAs) to ensure high-quality service delivery.
• Participate in the development of IT strategies and plans related to the business units you support.
• Ensure that IT services are delivered in a secure and compliant manner.
• Providing an escalation path for the business for issues / queries.
• Managing the allocation, prioritisation and progression of tasks.
• Operate department processes on an on-going basis ensuring they are both current and reflect best practice (in line with all department job descriptions and objectives), whilst being commercially sound
• Ensure customer service and business KPI’s are set, maintained and improved through the IT functions’ objectives
• Make best use of business in-house systems, understanding how they can be used most effectively in your team
• Liaise with SLT, technicians and business representatives from all departments acting as the primary source of support between IT and the business.

• Strong knowledge of industry-standard infrastructure frameworks, such as ITIL, and experience implementing best practices.
• Proven experience managing outsourced IT operations and working with external vendors.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.
• Experience participating in IT projects and drafting statements of work (SOW) with outsourcing vendors.
• Knowledge of service delivery and service support disciplines as defined under ITIL.
• Specialist knowledge in developing and maintaining ITIL policies and procedures.
• Project management
• Report Writing, Production of Graphs and Trend Analysis
• Presentations

As part of our drive to make Culina Group a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Annual Leave - Competitive holiday entitlement of 25 days plus the bank holidays 
• Company Bonus  – We do our best work to succeed together. When we achieve our goals you'll be rewarded through our bonus scheme
• Private Medical Cover– This gives you peace of mind, you have choice, flexibility and speed of access to the most clinically appropriate care via Bupa
• Pension scheme – we want colleagues to enjoy a comfortable retirements so we offer a great contribution of 5% employee and 8% employer
• Life Assurance -  x4 your annual salary
• Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year
• Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses
• Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
• Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings!

When our staff have passion for what they do they work with more care and attention which is reflected to our clients, Click APPLY NOW to #JoinOurWinningTeam and begin your career today!