Service Engineer

Job Description:

My client

They are a growing automation and control solutions provider delivering cutting-edge support to clients across the FMCG and manufacturing sectors. Their team thrives on solving technical challenges and delivering top-tier service, whether remotely or on-site. As they expand, ideally looking for an experienced Service Engineer to join the team and help support a valued client base.

The Role

As a Service Engineer, you’ll provide remote and on-site technical support to resolve machinery breakdowns and control system issues. You'll work with a wide range of PLC platforms, diagnosing faults, modifying code, and ensuring minimal downtime for our clients.

You’ll also play a vital role in preventative maintenance, system improvements, and supporting our on-call rota. If you’re passionate about automation, proactive problem-solving, and enjoy a mix of fieldwork and technical interaction—this is the role for you.

What You'll Do

• Troubleshoot, diagnose and resolve faults on client equipment both remotely and on-site
• Work with PLC platforms including Siemens, Allen Bradley, Mitsubishi, Omron (others beneficial)
• Read, interrogate, and modify existing PLC code to aid system recovery and optimization
• Carry out routine maintenance, system checks, and client support documentation
• Survey systems for new or non-contracted clients to prepare for onboarding
• Implement and maintain remote connection tools and communication protocols
• Source current or obsolete components and liaise with suppliers
• Participate in a 1-in-4 on-call rota (24/7) with uplifted pay and call-out compensation
• Support continuous improvement and documentation updates
• Work in accordance with companies ISO Integrated Management System (IMS), RAMS, and HSE protocols
• Promote a safe and compliant working environment, reporting any unsafe acts or near misses

What we need for this service engineer role

• Completed Electrical Engineering Apprenticeship or equivalent qualification
• Strong experience with PLCs – Siemens, Allen Bradley, Mitsubishi, or Omron
• Background in FMCG, manufacturing, or automated production environments
• Proven knowledge of safety circuits and control systems
• High-level electrical fault-finding and diagnostic skills
• Understanding of networking, communication protocols, and remote support tools
• Excellent communicator with a client-first approach
• Full clean UK driving licence (essential)