Service Engineer

Job Description:

Contek Recruitment are currently working with a specialist manufacturing & engineering company who are based in Coventry, as they are currently searching for a Service Engineer to join the team on a full-time, permanent basis.

PROFILE: Our client are a family-owned business based in Coventry, UK. They specialise in providing surface finishing solutions. They manufacture a range of machines, the consumables and offer a subcontract finishing service. Their products are supplied into a range of industries from Automotive, Aerospace, Medical and 3D Printing.

JOB ROLE: Service Fitter/Engineer
JOB TYPE: Permanent.

WORKING HOURS: 40 hours per week – Monday to Friday (08:00 until 16:30)
SALARY/PAY: Around £40k per year (Dependent on experience)

DUTIES & RESPONSIBILITIES:

• Using various strategies and tools to provide effective solutions to customers' concerns.
• Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively.
• Promptly following up on service requests and providing customer feedback.
• Monitoring equipment and machinery performance and developing preventative maintenance measures.
• Delivering demonstrations to ensure that customers are educated on safe and effective equipment use.
• Monitoring inventory and reordering materials when needed.
• Leading the installation, commissioning and training of machines with customers (On site or at customer site)
• Wiring and labelling machines
• Building pneumatic circuits
• Travelling in the EU/International for machine installation and service (when required)
• Continuity testing for machines including final machine testing before despatch (AF16 and FAT’s)
• Main liaison for programming machines and coordinating feedback/changes with the programmer and then testing
• Writing reports, manuals and presenting findings to Managers and Supervisors on a regular basis.
• Supporting the manufacturing team with assembly and testing of machines which includes fitting, use of hand tools
• Main point of contact for troubleshooting customer machines and providing advice
• Onsite support for electrical/maintenance issues
• Ability to offer remote and onsite technical support/diagnostics 
• 50% on site to support assemble, In house maintenance etc.

PERSON REQUIREMENTS:

• The ability to work well under pressure.
• Strong leadership and communication skills.
• The ability to work with diverse teams.
• Outstanding problem-solving skills.
• In-depth knowledge of manufacturing production and processes.

HOLIDAYS:

You will be entitled to 18 working days annual holiday per year, plus New Year’s Day (1st January), Good Friday, Easter Monday, May Day, Spring Bank Holiday, August Bank Holiday, and Christmas Shutdown. The holiday year runs from 1st January to 31st December. In the years of joining and leaving, holiday entitlement is calculated proportionately.