Service Manager

Job Description:

Service Manager

Coventry – 100% Site Based

£50,000

Plus, Company car or car allowance and other attractive benefits

Our very successful, innovative and forward-thinking Client is looking to recruit an experienced, technical Service Manager.

Duties:

• Lead and coordinate Service Engineer activities and schedules to maximise customer satisfaction and operational efficiency
• Diagnose laser and laser system faults remotely and determine appropriate corrective actions
• Manage the planning and execution of on-site Field Service interventions, including spare parts and equipment coordination
• Oversee pre-delivery inspections and customer site readiness to ensure smooth system installations
• Provide technical sales support for product, application and installation enquiries
• Act as the primary escalation point for service-related enquiries, ensuring fast and professional customer support
• Drive continuous improvement through analysis of field service reports and operational performance
• Manage spare parts inventory to optimise turnaround times and maximise customer uptime
• Collaborate closely with UK, European and US teams to ensure aligned and seamless service operations

Person Specification:

• Technical qualification in electrical engineering, or electronic engineering
• Hands-on engineer with 3–5 years of relevant professional experience
• Strong troubleshooting capability in analogue and digital electronics
• Experience with communication protocols (e.g. fieldbus systems) would be advantageous
• Familiarity with industrial software or the ability to quickly learn technical systems
• Applications experience in laser welding or other laser processes is beneficial
• Ability to analyse and assess complex mechanical components
• Strong communication skills and a collaborative team player
• Willingness to travel within the UK and Ireland and occasionally internationally