Service & Sales Engineer

Job Description:

Service & Sales Engineer

Derby DE21

£45,000-£50,000

This is a well-established international manufacturing business with a history spanning several decades. The company designs, engineers, and supplies high-quality equipment and systems to customers across a wide range of industries

An exciting opportunity for an experienced and innovative person to support sales, service and regional customer needs. This business is a long‑established machinery manufacturer with a global footprint, known for high‑quality products across a broad range of industries

Description of the role:

• Understanding customer needs and aligning product offerings with their requirements
• Providing technical expertise and guidance to customers throughout the sales process
• Conducting product demonstrations and delivering presentations to showcase the value of solutions
• Collaborating with the sales team to identify and qualify sales opportunities
• Developing and maintaining strong customer relationships to increase customer satisfaction and loyalty
• Contributing to sales strategies, pricing decisions and contract negotiations based on technical considerations
• Study customer needs, pain points and business challenges and create a customised sales proposal
• Conduct product demonstrations to showcase key features and functionalities and address technical questions
• Provide pre-sales support by answering technical enquiries and participating in sales meetings
• Liaise with the European engineering/technical team to address technical concerns or requirements
• Develop and deliver technical documentation, technical specifications and product training sessions
• Collaborate with internal teams to gather technical requirements and ensure the successful implementation of solutions
• Provide post-sales support to customers, including technical troubleshooting and customer training
• Give active feedback and insights from the market to the product development and marketing team

About you:

• 2+ years of experience as a sales engineer or in a similar technical sales role
• Strong technical background and ability to understand complex technical concepts and effectively communicate them
• Demonstrable experience in presenting technical products and services to customers, providing expert advice and troubleshooting customer queries
• Excellent interpersonal and communication skills with the ability to build rapport and establish strong relationships with customers and internal teams
• Strong problem-solving and analytical skills, with the ability to identify customer needs and propose innovative solutions
• Self-motivated and target-driven with a proven track record of meeting or exceeding sales targets and driving revenue growth
• Ability to work independently and collaboratively within a team
• Willingness to travel as required

Benefits:

• Salary £45,000-£50,000
• 28 days + Bank Holidays (3/4 days required to be used for Christmas shut down)
• Company pension contribution 10%
• Company vehicle including private fuel
• Company phone
• Company laptop