Shop & Workshop Manager

Job Description:

Job Title: Shop & Workshop Manager

Salary: £40,000–£50,000

Location: Coventry

Hours: Rota-based, full-time 42.5 hours per week

Company: Eydens Locksmiths

About the Role

Eydens Locksmiths is seeking a motivated and hands-on Shop & Workshop Manager to oversee the daily operations of their busy workshop and retail front counter. This is a highly customer-facing role requiring strong communication skills, proven face-to-face selling experience, and the ability to lead a team while driving commercial performance.

Key Responsibilities

• Front Counter Leadership: Manage the front counter and act as the primary point of contact for customers, ensuring a friendly and professional service.
• Staff Direction & Planning: Organise staff rotas, allocate daily tasks, and provide ongoing leadership and support to both workshop and shop teams.
• Customer Engagement: Build rapport with customers, handle enquiries, and ensure accurate communication between the workshop and clients.
• Face-to-Face Selling & Upselling: Use your sales skills to promote and upsell products and services, ensuring customers receive the best solutions while increasing business revenue.
• Hands-On Management: Assist the workshop team when needed, contributing to productivity, troubleshooting issues, and ensuring service quality.
• Operational Oversight: Maintain shop standards, manage stock levels, and oversee the smooth running of daily operations.
• Rota Working: Work as part of a rota to ensure consistent cover and exceptional customer service at all times.

Requirements

• Proven automotive industry experience (essential).
• Valid driving licence (essential).
• Strong face-to-face selling and upselling skills.
• Demonstrated experience leading teams and planning staff workloads.
• Excellent customer service and communication abilities.
• Practical, hands-on approach with the ability to support workshop tasks.
• Ability to work effectively in a fast-paced environment.

Benefits

• Competitive salary of £40,000 to £50,000 depending on experience.
• Supportive working environment with opportunities for growth.
• A varied, customer-focused role at the centre of our business.