Specials Customer Service Team Leader

Job Description:

Join Ibstock PLC as a Specials Customer Service Team Leader - Ibstock PLC, LE67 6HS

Job Purpose:

To be a leader primarily for our ‘Specials’ customers, servicing their needs and working closely with the commercial teams. To be a key decision maker, influence pricing, achieve sales targets and maximise sales opportunities. To lead and motivate a team of Specials Customer Service Coordinators in providing excellent customer.

Must be able to commit to 4 x days per week in the office

What You’ll Be Doing

• Key account management, improve schedule accuracy and resolve invoice disputes.
• Be responsible for key account reviews with stakeholders.
• Review customer profiles to identify opportunities to increase sales.
• Analyse data including sales trends.
• Collaborating with the commercial teams to promote stocks and increase sales.
• Work with the Sales & Operational Planning Team to identify schedule changes in line with production and deliver suitable resolutions.
• Identify areas of improvement and ensure customer compliance.
• Continuous performance monitoring, KPI reviews.
• People management, including performance reviews, absence and other personnel matters.
• Managing workflow of the teams.
• Coaching and development of the team to improve knowledge and efficiency of staff.
• Route cause analysis and implement corrective actions.
• Support and cover all aspects of the sales coordinator role.
• Managing schedules, working with transport partners to deliver on time and in full.
• Order book management.
• Haulage payment management.

What We’re Looking For

Essential

• PC Literate and numerate, proficient in Microsoft applications, including Office and Excel.
• Data analysis, using Excel and PowerBi.
• Proven ability to make decisions at management level.
• Excellent interpersonal and communication skills.
• Customer service and continuous improvement experience.
• Proven ability to lead and motivate people effectively.
• Demonstrate creativity and adaptability.
• Flexible and able to work under pressure, use own initiative.
• Applicants must be willing to travel and stay overnight from time to time.
• Full driving licence.

Desirable

• Experience with a sale’s orientated environment, preferably business to business.
• Experience with manufactured special brick products would be ideal.

What You’ll Get

• Competitive salary - rewarding your skills and experience
• Life assurance - 3× your salary, providing peace of mind for you and your loved ones
• Pension scheme - employer contributions matched up to 10% to support your future
• Employee Assistance Programme (EAP) - full access for you and your family, including Digicare+ provided by Aviva
• Career development - opportunities for growth, training, and progression

Why Ibstock?

Ibstock plc is a British manufacturer of clay bricks and concrete products. We are a strong team of 2000 innovators, makers and engineers shaping the future of Britain’s built environment. We create smart, sustainable building products and solutions, and we're committed to a net-zero future. At Ibstock, we believe in rewarding talent and treating people fairly. We’re committed to diversity and inclusion, and we hire based on merit, experience and potential. No matter your background, you’ll be welcomed and supported here.

Ready to make an impact? Apply today and join our innovative team at Ibstock PLC!