Supported Housing Manager

Job Description:

We are recruiting on behalf of a leading housing association for a Supported Housing Manager to lead and manage a supported accommodation service in Kettering. This is a temporary role for six months, requiring a dynamic, experienced individual who can hit the ground running. You will be responsible for managing a team of 5 support workers, ensuring the delivery of high-quality housing management and support services for customers with complex needs (including mental health, substance misuse, and learning disabilities).

Role Benefits of this Supported Housing Manager:

• Competitive hourly rate
• Full-time hours (35 hours per week)
• Opportunity to work with a reputable housing association
• Supportive work environment
• Access to training and development opportunities

Key Responsibilities of a Supported Housing Manager

• Lead and manage a team of 5 support workers, setting clear objectives and providing guidance and support.
• Coach and develop the team, ensuring learning and development plans are in place.
• Ensure high-quality, customer-focused housing management and support services are delivered.
• Maintain strong relationships with external partners like Housing Options, Probation, and Social Care.
• Oversee the management of self-contained flats, addressing maintenance and tenant needs.
• Handle and resolve customer complaints, ensuring satisfaction and service improvement.
• Ensure adherence to policies, procedures, and relevant legislation.
• Set and monitor performance targets, ensuring service delivery meets high standards.
• Provide a safe and supportive environment for customers with complex needs.
• Promote compliance with corporate standards and ensure customer service excellence.

What We'd Love To See From You:

• Proven experience in housing management, with a focus on supported accommodation or residential services for individuals with complex needs.
• Experience in managing teams and providing leadership, motivation, and guidance.
• Knowledge of relevant housing legislation and best practice for managing vulnerable customers.
• Ability to lead by example, driving a strong performance culture and high service standards.
• Experience in working with external partners to ensure the successful operation of supported accommodation services.
• DBS clearance (standard) is required.

If this Supported Housing Manager role is for you then please apply or contact (url removed)