Systems Analyst - Civica

Job Description:

Our client is currently looking to recruit a Systems Analyst on an initial 3 month contract.

System Administrator – Housing Systems (Civica Cx)
£350 - £450 per day inside IR35
Warwickshire - 1 day a week, 4 from home

Are you an experienced systems professional with exceptional attention to detail and a background in housing or financial systems?
We are seeking a confident and organised System Administrator to support the effective operation, maintenance and ongoing development of our Housing Information Management System (Cx) and associated income processes.  This is a pivotal operational role within the Communities & Homes service, ensuring the accurate processing of housing income (circa £18m annually), maintaining system integrity, and supporting colleagues across Housing, Income, Finance and IT.

You will take responsibility for the day-to-day administration of the housing system and associated financial processes, ensuring accuracy, compliance and continuity of service delivery.

Financial & Income Processing

• Managing daily Direct Debit and BACS files (ARUDD, ADDACS, AUDDIS)
• Processing cash payment files
• Uploading daily and monthly Universal Credit files
• Maintaining reconciliation spreadsheets and resolving discrepancies
• Monitoring and investigating suspense accounts
• Liaising with Income, Benefits and Finance teams to resolve payment issues

System Administration

• Day-to-day administration of the housing system (Cx), including user accounts and permissions
• Monitoring scheduled processes and resolving failures
• Supporting system upgrades and configuration updates
• Working with IT and third-party suppliers to resolve technical issues
• Supporting system interfaces between housing and corporate systems

Reporting & Data

• Producing statutory and operational returns (CORE, LAHS, LADR, NFI)
• Supporting KPI reporting requirements
• Maintaining and improving data quality and report accuracy
• Assisting with regulatory compliance and audit requirements

About You
We’re looking for a methodical and analytical professional who thrives on accuracy and continuous improvement.
You will:

• Have experience administering housing, income or financial systems
• Understand Direct Debit and BACS processing
• Be experienced in financial reconciliations
• Be confident investigating discrepancies and resolving complex issues
• Manage competing deadlines and cyclical workloads effectively
• Communicate clearly with both technical and operational colleagues
• Possess strong Excel and reporting skills

Experience within local government or social housing would be highly desirable.
This is a fantastic opportunity to join an established organisation with potential for contract extensions.