Team Leader

Job Description:

Team Leader Roles & Responsibilities

PPS (Pick, Pack & Ship)

• Conduct shift briefings, allocate tasks, and monitor progress throughout the shift.
• Lead, motivate, and support a team of warehouse operatives to achieve daily operational targets.
• Organise and process customer orders, including to customer specific requirements and ensure timely despatch of stock
• Assist with picking, packing, goods in and goods out processing as & when required

Communication

• Complete shift handovers
• Provide regular updates and reports to management
• Internal discussions with fellow TL’s as and when necessary

Safety

• Ensure the team are working safely to ultimately achieve customer requirements
• Ensure equipment is used safely and maintained appropriately
• Maintain a safe working environment by ensuring you comply with statutory law, company policy & health & safety guidelines
• Check that MHE check sheets are being completed daily

Inbound/Outbound

• Ensure deliveries are unloaded within given time scales and checked against purchase orders, reporting any errors to the parties concerned
• Control loading and unloading of all internal transfer and external goods
• Ensure accuracy when loading vehicles, maintaining safe load standards
• Load and unload vehicles in a safe manner using manual handling or forklift equipment
• Ensure Bay doors and Ramps are used in a safe and correct manner

INVENTORY

• Work closely with customer service and stock control to resolve order issues
• Monitor and maintain accuracy of stock and inventory records.
• Check orders after picking for accuracy advising warehouse staff of any errors to minimise future discrepancies
• Assisting with stock investigations and customer stock takes and process optimisation activities

Other

• Allocate available team resources to meet daily order volumes and deadlines
• Provide coaching and training to staff, ensuring multi-skilling and development across the team and maintain morale. Promote a positive, team-focused working environment with a strong emphasis
• Provide the team with necessary tools and ensure smooth, efficient operations
• Oversee and ensure completion of general daily duties
• Manage warehouse operatives and make sure they are meeting business expectations & report non-compliance via the appropriate channels
• Maintain order and care for warehouse property, equipment, and materials
• Conduct team evaluations, training sessions, and safety briefings
• Ensure warehouse projects are completed and meet the required standards
• Demonstrate a keen eye whilst working under pressure.
• Overall objectives will be further developed in line with the company’s strategic objectives.