Technical Field Support Advisor

Job Description:

Salary: £38,000

Working Hours: 40 hours per week (08:30 - 17:00)

Benefits: Company Car | Laptop | 25 days annual leave plus Bank Holidays | Company Bonus Scheme | Company Pension Scheme

Travel: National travel required - all business travel, subsistence and expenses covered

An exciting opportunity has arisen for an experienced Technical Field Support Advisor to join a growing technical team, supporting customers and internal stakeholders across the UK.

This is a highly hands-on, field-based role with a strong emphasis on on-site technical problem solving, first installs, investigations and escalated support cases. You'll be the go-to expert in the field, providing practical solutions where remote support alone isn't enough, while also contributing to remote support and technical training as part of a close-knit technical department.

If you thrive in a customer-facing environment, enjoy diagnosing complex technical issues on site and want a role with real ownership and autonomy, this could be an excellent next step.

You'll take ownership of all field-based technical support activity, working closely with customers, installers and internal teams to resolve issues efficiently and professionally. Your responsibilities will include:

• Attending customer sites for first installs, commissioning support, investigations and escalated technical cases

• Diagnosing and resolving technical issues related to installation, configuration, operation or environment
• Carrying out site reviews, including field assessments and wireless site surveys where required
• Acting as the primary on-site escalation point, supporting technical recovery activity
• Producing clear, structured site reports with root-cause analysis and recommendations
• Feeding insight back into the wider technical team to reduce repeat visits and drive continuous improvement

When not on site, you'll also:

• Provide remote technical support via phone, email and ticketing systems

• Support case progression and decision-making on whether site attendance is required
• Contribute to technical training sessions for installers, engineers and customers
• Share field observations to help improve documentation, training materials and support processes

This role will suit someone practical, methodical and confident working independently in a field environment, who also enjoys collaborating as part of a wider technical team.

You'll ideally bring:

• A minimum of 3 years' experience in fire alarm systems (installation, commissioning, fault-finding, field support or technical service)

• Strong hands-on fault-finding and diagnostic skills
• Proven experience in a customer-facing technical support role
• A solid understanding of installation, commissioning and technical problem resolution
• Wireless fire alarm experience (desirable but not essential)
• A full UK driving licence
• Strong written skills for structured reporting and documentation
• Competence with MS Office applications

• A field-based role with national exposure and genuine technical ownership

• Company car, laptop and full coverage of business travel and subsistence
• A stable Monday-Friday working pattern
• A supportive technical team culture with a strong focus on quality and professional standards
• Opportunities to influence product improvement, training and support processes
• Structured benefits including bonus and pension schemes

If you're an experienced fire systems professional who enjoys being out in the field, solving real-world technical challenges and building strong customer relationships, we'd love to tell you more.

Apply today or get in touch for a confidential discussion.

IND25