Technical Manager – Niagara

Job Description:

This isn’t a role for someone who wants to hide behind dashboards.

It’s for someone who knows Niagara inside out, enjoys solving tough technical problems, and doesn’t mind picking up the phone when things get messy. You'll be leading the support and CX teams, owning escalations, and shaping how customers experience the product long after it’s gone live.

Yes, it’s a leadership role - but you’ll still be close to the action.

What you’ll be doing:

• Running the support and CX teams

• Acting as the final line of defence on complex technical issues (Niagara especially)

• Fixing workflows, improving tooling, building out knowledge bases

• Working with sales, product and engineering to actually join the dots

• Making onboarding, resolution, and retention better across the board

• Training, coaching, and getting your team sharp

What you need:

• Strong Niagara experience 

• 5+ years in technical support or customer success leadership

• Confidence to lead from the front, not from behind a spreadsheet

• Background in IoT, BMS, HVAC, networking, or cloud tech

• Decent grasp of CRMs,

• Ticketing systems, and support platforms

Hybrid working. Solid salary. A chance to build something properly.