Technical Support Engineer

Job Description:

Job Title: Technical Support Engineer
Location: Tamworth
Salary: £47,000 per annum
Hours: 38 hours per week

• Monday to Thursday: 08:00 - 16:45 (30-minute lunch 12:30-13:00)
• Friday: 08:00 - 13:00 (no lunch break)

Company:
A well-established UK engineering company is seeking a skilled Technical Support Engineer to provide expert pre-sales and post-sales support to its global customer base. This is a hands-on role combining customer support with production fault-finding and technical problem-solving.

Role Overview:
The Technical Support Engineer will provide professional, timely assistance to customers worldwide, resolving technical queries and ensuring smooth product operation. The role also includes supporting production with fault-finding, testing, and assembly issues, plus occasional quality auditing.

Key Responsibilities:

• Provide pre- and post-sales technical support to customers, distributors, and agents
• Handle warranty issues, including customer returns and supplier liaison
• Support production with PLC & HMI programming, mechanical assembly, and non-conformance resolution
• Perform special testing of equipment and R&D profiles when required
• Cover quality inspections and audits as needed
• Maintain and update quality control systems

Skills & Experience:

• Strong electro-mechanical engineering background
• Experience with PLC & HMI control systems (Schneider, Ladder Logic/ST)
• Ability to interpret wiring diagrams and technical documentation
• Hands-on experience with assembly, fitting, and fault-finding
• Excellent communication skills, able to support international customers
• Methodical, disciplined problem-solving and ability to remain calm under pressure

Benefits:

• 25 days holiday plus statutory holidays
• Contributory pension (4%)
• Group profit share and additional group pension after 2 years' service
• Health care after 2 years' service

How to Apply:
Please submit your CV, and if suitable, one of our consultants will be in touch.