Technical Warranty Administrator

Job Description:

Our client is recruiting a Technical Warranty Administrator who will be responsible for accurately processing warranty claims while applying technical expertise to validate repairs and ensure compliance with manufacturer standards.

This role acts as the bridge between technical teams and suppliers/manufacturers, ensuring claims are justified, well-documented, and reimbursed efficiently.

Key Responsibilities:

• Review and process complex warranty claims requiring technical validation.
• Analyse repair orders, technical reports, and diagnostic data to confirm claim eligibility.
• Liaise with workshop technicians and service advisors to gather supporting information for each claim.
• Ensure warranty submissions comply with manufacturer guidelines, including labour times, fault codes, and parts usage.
• Submit warranty claims via manufacturer portals and follow up on outstanding claims or rejections.
• Investigate and resolve claim discrepancies or denials, providing technical justifications when needed.
• Maintain accurate warranty logs and reconcile payments, credits, and outstanding items.
• Prepare regular reports for management on claim volumes, values, and rejection trends.
• Stay current on manufacturer technical bulletins, recall campaigns, and warranty policy updates.

Required Qualifications & Experience:

• Proven experience in a warranty administration or technical service role (3+ years preferred).
• Strong technical knowledge in [automotive / machinery / electronics] and the ability to interpret technical data and service documentation.
• Relevant technical qualification (e.g., NVQ Level 3, IMI certification, City & Guilds, or equivalent) is advantageous.
• Familiarity with diagnostic tools, repair systems, and manufacturer portals (e.g., Salesforce, Kerridge, Opera, SAP) is advantageous.
• Proficient in Microsoft Office, particularly Excel and Word.

Key Skills & Competencies:

• Strong technical comprehension and diagnostic understanding.
• High attention to detail and accuracy in documentation.
• Analytical thinker with the ability to spot inconsistencies or trends.
• Effective communication skills for interacting with both technical and non-technical stakeholders.
• Ability to work independently and manage multiple tasks and deadlines.
• Problem-solving mindset, especially in handling warranty disputes or rejections.

Working Conditions/Hours of Work:

• Primarily office-based, with occasional time spent in the workshop or service area for claim validation or technician liaison.
• Standard working hours with potential for extended hours during busy periods.
• Monday to Friday - 8.45am to 5pm.

Employee Benefits

24 days Annual Leave + Bank Holidays

Increased Holidays with Service

Workplace Pension

Gym Membership Contribution

Cash Health Plan

Life Assurance

Free Tea/Coffee/Drinks/Fruit

Additional Holiday Scheme

Values Nominations Scheme

Company Socials