Technology Solutions Analyst

Job Description:

£43,001 - £47,779 per annum, flexible hybrid working pattern (2 days per week in office), 35-hour week, 39 days annual leave (including statutory days), good pension scheme and other generous benefits

This post is subject to DBS clearance.

Hays Technology are working in partnership with a large public sector organisation in Coalville to recruit a Technology Solutions Analyst to join their Technology team on a permanent basis.

Job Purpose:

The successful candidate will drive digital transformation and optimise technology systems. This role focuses on analysing existing IT infrastructure, identifying technology needs, and implementing solutions that enhance service delivery, tenant engagement, and operational efficiency. The Technology Analyst will work closely with cross-functional teams to ensure technology aligns with business goals and supports the evolving needs of tenants and staff within this organisation.

Principal duties and responsibilities:

• Assess current IT systems and infrastructure used in social housing, including housing management systems, tenant portals, and mobile solutions.
• Conduct gap analysis to identify areas for improvement, optimisation, or replacement in line with organisational goals.
• Evaluate new technology solutions that can improve operational efficiency, data management, and tenant services.
• Work with key stakeholders, including Housing Officers, Property Managers, Finance, and ICT, to gather and document technology requirements.
• Translate business needs into functional specifications, ensuring that technical solutions are aligned with housing operations and tenant needs.
• Develop detailed documentation for system integrations, upgrades, or new technology implementations.
• Working with the team to ensure smooth integration of housing management systems, mobile workforce solutions, and other digital tools.
• Provide recommendations for optimising existing systems to improve data accuracy, reporting capabilities, and user experience.
• Evaluate and manage relationships with external technology vendors and service providers, ensuring that their solutions align with the organisation's needs.
• Act as a liaison between users and the IT team, ensuring that technical issues are resolved promptly.

In order to apply, you must have the following skills and experience:

• Proven experience as a Technology Analyst, Systems Analyst, or similar role in IT, preferably within the public sector or social housing.
• Strong knowledge of IT systems and infrastructure, particularly housing management systems (e.g. MRI, Northgate, Civica, Aareon) and tenant management portal - desirable.
• Experience with system integration, requirements gathering, and documentation of technical solutions.
• Experience working with cloud-based technologies, mobile solutions for field workers, and CRM systems.
• Strong understanding of IT systems, infrastructure, and software relevant to social housing operations (e.g., housing management systems, tenant engagement platforms).
• Awareness of key cybersecurity principles and the ability to assess and mitigate risks within IT infrastructure.
• Identify emerging trends and innovations that have the potential to reshape services offered, continuously assessing how future technologies will drive business transformation and create new opportunities.
• The ability to understand and document current state, future state and complete a gap analysis.
• Meticulous in documenting processes, preparing reports, and analysing data.
• The ability to deliver training material to system users.

If you have the relevant experience and would like to apply, please submit your CV.

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