Telephone Advisor

Job Description:

CUSTOMER EXPERIENCE TELEPHONE ADVISOR (FULL TIME)

Triton is looking for motivated, conscientious, and flexible team player to join our Customer Experience Department.

Candidates must have first class customer service, sales experience and communication skills as the role involves communicating with the end user to resolve their service and spares requests. Along with working from their own initiative, the ideal candidate will ensure they work to meet the overall business goals and objectives.

Key Responsibilities:

• Full understanding of all company procedures and requirements.
• Ensuring all tasks are prioritised.
• Answering all inbound calls as set out in the departments KPI’s.
• Convert incoming calls to generate sales and processed accurately and in a timely manner.
• Keeping up to date product knowledge to be able to resolve all customer queries.
• Answer all emails and live chat as set out in the department KPI’s.

The successful candidate will need:

• Exceptional Customer Service and communication skills
• Excellent telephone manner
• Sales experience
• A positive can-do attitude
• Team oriented
• Be Flexible and adaptable
• Organisation skills
• Attention to detail
• Good keyboard and PC skills ensuring speed and accuracy of data input.
• Display enthusiasm and commitment.

Your hours of work will be 35¼ per week and flexibility is critical to deliver a first-class service to our customers both internal and external. This role is office based.

To help you succeed in this role, full training will be given on our bespoke ‘Service’ software and Triton’s range of products.

We offer great working conditions, a subsidised staff restaurant, 5 weeks’ holiday + additional bank holidays, free life assurance and a contributory pension scheme.