Telesales Team Manager

Job Description:

Job Title: Telesales Team Manager

Salary: £45,000 + Comms OTE £80,000 to £100,000

Location: Leicester City Centre

Our client is looking for an experienced Telesales Team Manager to join the team on a permanent basis.  This is an excellent opportunity for someone with experience of leading an outbound sales team from the front, training / coaching the team to achieve weekly & monthly targets. 

Job Details

In this position, you'll take the helm of a dynamic team of outbound telesales agents, providing them with the necessary support and encouragement to not only meet but surpass their sales goals. You'll play a crucial role in their development through training, coaching, and performance management.

• Inspire, lead, and energise a team of outbound telesales agents to reach and exceed their sales goals.
• Deliver ongoing training and development initiatives to empower team members, nurturing a culture of continuous growth.
• Play an active part in the recruitment and onboarding of new Telesales agents.
• Track team performance metrics and offer valuable feedback and coaching to boost overall effectiveness.
• Facilitate regular team meetings to align on targets, exchange best practices, and celebrate achievements.
• Collaborate closely with the management team to ensure our sales strategies and objectives are in sync.
• Foster a positive and dynamic work environment that promotes collaboration and drives productivity.
• Conduct regular one-on-one meetings to ensure that all performance and personnel management duties are in alignment, with assistance from our human resources team.

Are you passionate about sales and have a talent for leadership, this is a fantastic opportunity to take the next step in your career.

Requirements

• Demonstrated success in outbound telesales, ideally with a background in team leadership
• Strong skills in coaching and mentoring, with a focus on enhancing team performance
• Outstanding communication abilities paired with a talent for inspiring and motivating teams
• Driven by targets and results, with a proven history of not just meeting but surpassing sales objectives
• Skilled in Microsoft Office and familiar with CRM systems
• Able to thrive under pressure while juggling multiple priorities
• A positive mindset and dedication to building a cooperative team atmosphere
• Exceptional management skills with a solid grasp of HR policies and practices

Benefits

• Base salary £40,000 - £45,000 DOE+ commission. (OTE £80K to £100K)

• Ongoing training and development including extensive 1:1 coaching and group sessions
• 33 days holiday (inc bank holidays) – with the opportunity to buy & sell holidays
• Paid Birthday Leave
• Employee Assistance Programme – with 24/7 access to a Remote GP
• Cycle to Work Scheme & Tech Scheme
• Pension Scheme
• Life assurance cover