Tenant Liaison Officer

Job Description:

ob Title: Planner and Tenant Liaison Officer

Location: Atherstone

Contract Type: Temporary

Salary: £14.82 per hour

Hours: Monday to Friday, between 8:00am and 4:00pm

About the Role

We are currently recruiting for a Planner and Tenant Liaison Officer to join our Housing, Communities and Economic Development team. This is a vital role supporting the delivery of our housing repairs service, including day-to-day repairs, voids, and planned maintenance.

You’ll work as part of a busy team, responding to tenant enquiries, scheduling repair work, and supporting the smooth running of the service through effective administration and communication.

Key Responsibilities

· Accurately diagnose repairs and use the resources available to plan the work within the required timescales.

· Liaise closely with tenants to arrange access, explain and plan the work, discuss how it will be undertaken and deal with their enquiries.

· Be able to give technical advice to tenants about repairs and explain both the Council’s responsibilities and those of tenants.

· Liaise with tenants, contractors, and other departments to provide timely updates and support

· Contribute to service improvements and maintain high standards of customer care

· Support compliance with Health and Safety and Council policies

· Assist with monitoring workloads, performance targets, and service delivery

What We’re Looking For

· Recent experience working directly with customers, particularly over the phone

· Strong administrative skills and confidence using computer systems (including Microsoft Office)

· Experience in a similar clerical or support role

· NVQ Level 2 (or equivalent) in English and Maths

· Good organisational and time management skills

· Ability to work independently, follow procedures, and prioritise tasks

· A professional, calm and approachable manner

· Awareness of health and safety, equality, and diversity in the workplace

Additional Information

• This post is covered by the Fluency Duty, requiring a good standard of spoken English
• Flexibility in working hours may be required to support service needs
• Training and support will be provided as part of your induction
• This is an office-based role within a supportive and collaborative team environment
• Be able to give technical advice to tenants about repairs and explain both the Council’s responsibilities and those of tenants.

If you are organised, customer-focused, and looking for a varied role within the public sector, we’d love to hear from you.