Tenant/Resident Liaison Officer
Type: Temporary
Reference: 224847840
Job Description:
Tenant Liaison Officer
Location: Nottingham
Start Date: ASAP
Duration: Ongoing
Rate: £24.25 per hour (8-hour day)
Tenant Liaison Officer - Social Housing Refurbishments - Nottingham
My client is a well-established contractor delivering refurbishment works across social housing properties.
They are looking to appoint an experienced Tenant Liaison Officer to support residents throughout ongoing refurbishment works in Nottingham.
You will act as the key point of contact between residents, the site team, and the client, ensuring tenants are kept informed and supported throughout the works while helping the project run smoothly.
The Role:
Acting as the main point of contact for residents during refurbishment works
Liaising with tenants to arrange access, appointments, and surveys
Keeping residents informed about schedules, progress, and any changes to works
Supporting vulnerable residents and resolving concerns professionally
Working closely with Site Managers, subcontractors, and the client team
Managing complaints and ensuring issues are resolved quickly
Maintaining accurate records of tenant communications and site visits
Supporting the site team to ensure works are delivered with minimal disruption
Key Requirements:
Previous experience as a Tenant Liaison Officer or Resident Liaison Officer within social housing projects
Strong communication and interpersonal skills
Experience working in occupied properties
Good organisational skills and record keeping
Ability to build positive relationships with residents and site teams