Trainee Software Support Specialist

Job Description:

Trainee Software Support Specialist
West Midlands
£25,000 to £35,000 DOE
Full Time, Permanent

A Trainee Software Support Specialist is required to join an established software and technical support team, working with industry-leading construction design software used across the UK and Ireland. This is an excellent opportunity for someone looking to build a long-term career combining construction knowledge, software, and customer support.

Your role will include:

• Working closely with the software team to support the ongoing development and maintenance of specialist construction software
• Assisting with software integration alongside other internal systems
• Liaising with development teams to ensure software standards and deliverables are met
• Providing customer software support and user training
• Undertaking customer support visits when required
• Becoming proficient in Autodesk Revit and associated software
• Participating in software testing and project meetings
• Supporting Helpdesk activities and responding to customer queries
• Assisting with software demonstrations for existing clients and prospects

Following your initial training and probation period, you will also:

• Play a role in training and developing other team members
• Contribute to software requirement specifications
• Support software licensing administration and coordination
• Attend industry events where appropriate
• Continue developing your knowledge of BIM and related Autodesk products

About you:

• An interest in construction technology, BIM, or design software
• Ideally knowledge and design experience within the timber industry
• Confident communicator with good customer-facing skills
• Technically minded and keen to learn complex software systems
• Organised, proactive, and comfortable working within a team environment
• Keen to develop a long-term career in a specialist technical support role

This is a fantastic opportunity to join a business offering progression, structured training, and exposure to cutting-edge construction software. You'll be supported by experienced colleagues and encouraged to develop your career in line with your strengths and interests.

If you are interested in this Trainee Software Support Specialist role, please contact ARV Solutions or click Apply to submit your CV for consideration.

This employer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.