Transport Administrator

Job Description:

Transport Administrator
 

Salary: Up to £27,000 (dependent on experience)
Location: Coalville, Leicestershire
Hours: Full time, 42.5 hours per week (typically 07:00 – 16:00, Monday to Friday)

About the Role
We are recruiting a Transport Administrator on behalf of our client. This is an exciting opportunity to join a busy and fast-paced team, providing vital support to the delivery of transport services. The role is varied and requires a strong mix of organisational, administrative, and customer service skills.

Key Responsibilities

• Administering applications, payments, and distribution.
• Monitoring daily transport operations (AM & PM) and communicating updates to customers via text, email, and app messaging.
• Responding to transport enquiries and complaints in a timely and professional manner.
• Maintaining accurate databases, producing reports, and managing late/missed payments.
• Liaising with drivers, customers, and local councils to ensure smooth service delivery.
• Assisting with the development of school transport services, timetables, and promotional activities.

Skills & Experience

• 3+ years’ experience in a similar administrative or transport/logistics/customer service role.
• Strong organisational skills with the ability to manage multiple priorities.
• Knowledge of GDPR and transport best practices is advantageous.
• Customer-focused, driven, and adaptable.