Tri-Lingual Customer Service Co-Ordinator

Job Description:

Customer Service Coordinator - French & Spanish speaking OR French & Italian

Monday - Friday -£30,139 per annum (after 4 weeks training)

Hours: Rotational weekly

6am - 2.30 pm and 7 am - 2.30 pm
2pm - 10.30 pm and 2.30 pm - 11 pm

To be considered for this role you MUST be able to speak French & Spanish OR French & Italian fluently

Our customer focused automotive client based in the heart of Rugby is seeking an experienced individual within customer services. This is a fast-paced, high pressured environment where you will be resolving issues from inbound calls speaking French and Spanish/Italian.

Main Duties

• Manage the full breakdown process in French and Spanish / Italian
• Keeping customers and dealers informed about their case
• Receive and accurately log customer requests within designated systems
• Look for, and negotiate solutions to resolve cases and if necessary escalate to the appropriate person
• Organise the payment conditions in relation to the breakdown case

Responsible for:

Handling the full breakdown process in the required languages for all products supported within the department.

• Collect all necessary data regarding the breakdown
• Arrange the payment
• Contact the repairing dealer and find an acceptable solution for the customer
• Inform all involved parties on-time about the progress of the repair and costs
• Communicate in a professional way and inform all parties on the next step
• Log all information, each action and conversation in a concise manner in the case management tool

Person spec:

• Must be fluent in French and Spanish OR French and Italian
• Excellent communication skills
• Sound IT and admin skills
• Ability to pick up new systems and procedures with ease
• Enjoys problem solving
• Customer Focused

Interested?

Please apply below.

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Working through Caraires...

(1) We pay the same hourly rate as your permanent equivalent from day one.

(2) We pay 3% employer contribution towards your pension.

(3) We pay annual leave as you accrue it from day one.

(4) We will ensure you receive regular contact from a Caraires consultant. Feel free to pop in or call at any time.

(5) Recommend a friend and you will receive a £25 retail voucher when they work a full week.

(6) Employee of the month: You could win a monthly prize if you’re nominated by your line manager.

(7) We will deliver seasonal gifts as a token of recognition for your hard work.