VAR Coordinator

Job Description:

Role: VAR Coordinator - CDR Team
Shift Pattern: Monday to Friday plus one Saturday per month

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  Early Shift: 6:00 AM - 2:30 PM
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  Late Shift: 9:30 AM - 6:00 PM

We are seeking three proactive and highly organised VAR Coordinators to join our dynamic CDR team at our site in Corby. This fast-paced role involves managing Vehicle At Risk (VAR) cases to ensure smooth operations and excellent customer service.
You will work staggered shifts covering 6:00 AM to 6:00 PM, supporting our phone line and operational activities. Your focus will be on coordinating vehicle repairs, liaising with internal teams and external partners, and maintaining clear communication with customers to prevent delays and resolve any issues promptly.

VAR Case Management

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  Monitor and manage Open Box cases efficiently
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  Liaise with third-party partners to ensure timely progress
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  Follow up on G2Gs and aborted deliveries
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  Maintain accurate trackers (Evo, Zendesk, workshop spreadsheets)
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  Provide daily progress updates and communicate proactively with customers
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  Participate in daily VAR meetings to report case statuses and highlight risks

Warranty & Aftersales Coordination

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  Manage warranty collections and returns, confirming fault reports and eligibility
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  Schedule drivers and prepare job cards for repairs
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  Inspect vehicles post-repair and coordinate their return
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  Compile and submit detailed repair reports
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  Keep internal systems and documentation up to date

Customer Support & Inbound Delivery Line

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  Handle inbound calls related to vehicle deliveries and queries
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  Assist with repair order (RO) enquiries and vehicle transfer requests
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  Deliver professional and clear communication to customers at all times

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  Proven ability to manage fast-moving operational tasks with accuracy
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  Strong verbal and written communication skills
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  Exceptional attention to detail and a strong sense of ownership
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  Proficiency in Excel and experience with internal tracking systems
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  Previous experience in customer service, logistics, or automotive operations is highly desirable

This is an excellent opportunity to join a well-established team. If you thrive in a fast-paced environment and enjoy coordinating complex operations while delivering outstanding customer service, we'd love to hear from you!