Warehouse & Administration Assistant

Job Description:

Job Title: Warehouse & Administration Assistant
Pay: £13 per hour
Hours: 25–30 hours per week

We are looking for a flexible and motivated all-rounder to join our team, working across both administration and warehouse operations. This role involves supporting our UK and overseas customers, liaising with our accounts department, and communicating with our global subsidiaries, including our head office in Japan.

Hours:

• Ideally 5 days per week
• Option to work 4 days per week (Monday–Thursday only; Friday would be your fixed day off)

Key Responsibilities

• Pick, pack, and prepare orders for dispatch
• Assist customers with parts selection and general enquiries
• Maintain accurate stock records and manage stock levels
• Process invoices and handle costing
• Receive and distribute parts and machinery
• Enter and update customer information in the database
• Order parts and liaise with suppliers
• Support the sale of manufactured parts
• Maintain a high standard of housekeeping in the warehouse
• Regular communication with customers and internal teams

Skills & Experience

• Good standard of written and spoken English
• Confident telephone manner and strong customer-service skills
• Computer literate
• Knowledge of import/export procedures, duties, DHL, UPS and customs (advantageous)
• Understanding of industrial knitting machinery (advantageous, not essential)
• Forklift licence (helpful, but training can be provided)
• Willingness to undertake First Aid training
• Self-motivated, organised, and able to work flexibly
• Physically fit – the role includes some heavy lifting

Benefits

• Free on-site parking
• 23 days annual leave plus 8 bank holidays (3 days of annual leave allocated to Christmas closure)
• Pension: 4.5% company matched
• Health insurance plan (optical & dental)
• Group life Assurance: 4× salary