Warranty Advisor

Job Description:

Job Introduction

Due to continuing growth, we are recruiting for a Warranty Advisor to join our Successful Warranty Hub in Coventry. The hours of work are Monday to Friday, 8:30am to 5.30pm as well as occasional Saturday working.

Our packages and pay plans are industry-leading and are reflective of each applicant's experience and skillset.

Excellent Basic Salary with an OTE up to £30,000 plus benefits.

Our well-equipped and modern facilities provide a professional environment for our staff. We also offer outstanding development opportunities, with ongoing training provided to help you reach your full potential as an accredited Volkswagen Warranty Executive.

For more information or an informal chat, you can call (phone number removed) to speak to a member of the recruitment team or just click apply.

Role and Responsibilities

• Supporting aftersales teams in providing the best possible customer service and enable them to provide robust policy advice.
• Ensure that all jobs are assessed accurately for warranty submission and invoiced accordingly.
• Document all warranty, goodwill and recall work as per manufacturer’s requirements and Retailer policy.
• Provide advice on warranty claims to aftersales teams to ensure total customer satisfaction.
• Utilise technical knowledge and understanding of warranty procedures to enable effective economic flow adopting correct application of manufacturer’s warranty systems.
• Ensure all clerical functions within the warranty department are carried out in accordance with company and brand policy, ensuring compliance is upheld.
• Ensure service advisors and workshop staff complete relevant records accurately in relation to factory and extended warranty claims.
• Maintain records of warranty submissions, credits, and customer contributions towards goodwill claims.
• Ensure claims are managed through the process journey and maintain discipline with payments and credit.

About You

• Highly developed interpersonal skills and able to demonstrate clarity in dialogue. Able to plan, organise self and meet agreed work deadlines.
• Able to assimilate information quickly and provide considered responses.
• Strong work ethic and adaptable to change.
• Attention to detail and maintaining good, accurate quality of work.
• PC literate.
• Full clean driving licence.
• Automotive experience preferred.

What We Offer

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Company Events

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There's a reason why this is the case, there are over two and a half thousand reasons, our team. Since the very beginning, our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world's most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be, so if you are looking for a career within the motor trade, automotive or car dealership sector, then please apply today. If you are looking for similar motor trade jobs, you can also join our Talent Bank.