Workshop Controller

Job Description:

Workshop Controller – Leicester 
Salary – £35,000 Basic + Bonus of up to £10K per year - Uncapped 
Days - Monday - Friday, 40 hours per week, 1 in 4 saturdays 
Ref – 28455

We have a new job vacancy available for a Workshop Controller in Leicester. My client are looking for a motivated, dedicated and highly organised individual who can demonstrate excellent customer service skills as well as Technical expertise. Having the oppertunity to work with the state-of-the-art facilities, equipment and technology in workshops, which are safe, friendly and clean. We are committed to ensuring our colleagues have a safe environment to operate in and provide all necessary PPE. If you think this is the next best step for you, please apply! 

Workshop Controller Benefits:

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

Workshop Controller Role:

• Allocate work efficiently among technicians to maximise workshop productivity and ensure timely & high-quality job completion
• Monitor job progress, review job cards, and ensure accurate job timing for costing purposes
• Manage all warranty and additional work procedures, ensuring correct documentation and customer authorisations
• Maintain agreed service levels and ensure the smooth daily running of the workshop
• Build and maintain strong relationships with internal teams and external customers to ensure consistent service delivery
• Supervise and support workshop staff, providing leadership, addressing performance issues, and escalating concerns to the Regional Manager as needed
• Ensure workshop cleanliness, compliance with Health & Safety, and adherence to all company and legal standards
• Monitor and contribute to financial performance, supporting cost control and efficiency improvements
• Handle and resolve customer complaints in a timely and professional manner
• Continuously review and improve workshop operations, promoting a culture of service excellence and continuous improvement

Workshop Controller Requirement

• Full UK driving license
• Experience as Workshop Controller or standing workshop controller
• NVQ, IMI, or City & Guilds level 3 qualification in light vehicle maintenance 
• Somone who is keen to progress 

Octane Recruitment
Consultant – Danielle
MDLOJ
Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.
We are recruiting across the UK for Vehicle Technician, Vehicle Mechanic, Commercial Vehicle Technician, Diagnostic Technician, Senior Technician, Master Technician, Mobile Vehicle Technician, PDI Technician, Prep Technician, MOT Tester, Fast Fit Technician, LCV Technician, Light Commercial Technician, HGV Technician, Bus Technician, LGV Technician, HGV Engineer, HGV Mechanic, HGV Fitter.
Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments