Workshop Controller

Job Description:

Workshop Controller - Automotive Aftersales

Salary: £28,000-£30,000 basic | £36,000-£40,000 OTE

Job Type: Full-time, Permanent

Location: Leicester

We are recruiting on behalf of a leading automotive group for an experienced Workshop Controller to join a high-performing aftersales operation. This is a key role within the dealership, responsible for driving workshop efficiency, technical performance, and customer satisfaction.

The Role

As Workshop Controller, you will take ownership of the day-to-day running of the workshop, ensuring technicians are performing at optimum efficiency while maintaining high quality and first-time fix standards. You will also work closely with customer-facing teams to maximise upsell opportunities while delivering an exceptional customer experience.

Key Responsibilities

• Drive performance of the workshop technician team to maximise efficiency, sold hours, and first-time fix
• Lead and influence customer-facing teams to maximise upsell while maintaining excellent customer service
• Implement and adopt new digital systems and processes as part of the group's digitalisation strategy
• Develop the skills, knowledge, and career progression of workshop team members
• Optimise operational processes across the customer journey, including Vehicle Health Checks
• Ensure full compliance with group financial processes, DVSA MOT standards, and Health & Safety regulations
• Make a positive and measurable impact across the aftersales department and wider dealership

About You

• Previous experience as a Workshop Controller or in a senior workshop/aftersales role
• Strong leadership and people management skills
• Commercially focused with a clear understanding of workshop KPIs
• Confident using digital workshop and dealership systems
• Sound knowledge of DVSA, MOT, and Health & Safety requirements

What's on Offer

• Competitive basic salary of £28,000-£30,000
• On-target earnings of £36,000-£40,000
• Career progression within a large, reputable automotive group
• Ongoing training and professional development
• Stable, long-term opportunity in a modern dealership environment