Account Manager

Job Description:

Job Title - Account Manager (Claims Advisor)
Location: North Leicester (2 days home working per week)
Salary: £32,000 - £40,000 per annum (dependent on experience)
Contract: Full-time, permanent

About the Role

We are recruiting on behalf of one of our long-standing clients for an Account Manager (internally known as a Claims Advisor) to join their friendly and professional team based in North Leicestershire.

This is an excellent opportunity for someone with strong communication, analytical, and organisational skills who is looking to develop their career within a reputable, stable organisation.

The successful candidate will be responsible for managing and processing a variety of client cases, liaising with multiple stakeholders to review information, assess details, and reach fair outcomes.

Full training will be provided, so while prior experience in a similar environment would be an advantage, it is not essential.

Key Responsibilities

• Review and assess incoming cases within agreed authority levels and timescales.
• Maintain accurate records and ensure all information is processed correctly.
• Communicate effectively with internal and external stakeholders.
• Identify and assess potential risks or discrepancies in documentation.
• Manage email and telephone queries in a professional and timely manner.
• Contribute to team discussions and process improvement initiatives.
• Provide clear, accurate updates and reports to management.
• Support colleagues and promote a collaborative working environment.

Skills & Experience

Essential:

• Strong written and verbal communication skills.
• Excellent numerical and analytical ability.
• High level of attention to detail and accuracy.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Ability to work independently and manage multiple priorities.
• Flexible, positive attitude and strong team ethic.
• Customer-focused with excellent interpersonal skills.

Desirable:

• Degree or higher-level qualification in a relevant subject.
• Experience in an administrative, coordination, or account management role.
• Exposure to working with clients, partners, or third-party organisations.

Benefits

Competitive salary of £32,000 - £40,000 (depending on experience).

Hybrid working: 2 days per week from home.

Comprehensive training and professional development.

Supportive and collaborative working environment.

Free on-site parking and modern office facilities.