Account Manager

Job Description:

Job Title: Account Manager
Location: LE19
Salary: £30,000-£32,000
Hours: Full-time

Benefits

• Strong internal career development
• Hybrid Working
• Supportive, collaborative team culture
• Opportunity to work closely with major clients
• Training and development aligned with company values

About the Company

A well-established organisation operating within the packaging and production industry. The company prides itself on delivering high-quality customer service, developing strong relationships, and living by core values that promote passion, integrity, respect, performance, and enjoyment in the workplace.

The Role

As an Account Manager, you will work closely with the external sales team to manage a portfolio of existing clients, identify opportunities for growth, and support new business enquiries. You will coordinate projects from initial enquiry through to order placement, ensuring exceptional service and smooth delivery across multiple internal departments.

Key Responsibilities

• Maintain and develop designated customer accounts alongside the external sales team.
• Coordinate project management from enquiry to order placement, liaising with suppliers and internal teams (product development, sampling, order processing, planning, QC).
• Process customer requirements accurately.
• Prepare enquiries, request and negotiate supplier quotations, and complete cost analysis.
• Maintain accurate records of enquiries, quotes, and orders, ensuring systems are updated and information is stored correctly.
• Meet annually agreed KPIs and business objectives.

About You

• Minimum 2 years' account management or purchasing experience (preferably within packaging, printing, or production).
• Strong communication and interpersonal skills.
• Competent in MS Excel (intermediate level preferred), Word, email, and general IT systems.