Admin Assistant

Job Description:

We are looking for a friendly and organised HUB Administrative Assistant to support my clients Adult Learning Service.

You’ll play a key role in making sure the centres run smoothly, providing excellent customer service to learners and supporting teaching teams.

The role is full time, Monday – Friday 9am – 5pm with the flexibility of evening cover until 7pm where required Monday – Wednesday

Based in Enderby, LE19

Key Responsibilities

Customer Service & Reception

• Be the first point of contact for learners and visitors

• Answer enquiries in person and by phone

• Provide helpful information and resolve queries

Learner Support & Enrolment

• Give Information, Advice and Guidance (IAG) to learners

• Enrol learners onto courses following funding guidelines

• Support enrolment events and classes across locations

Administration

• Carry out general admin tasks (data entry, filing, records)

• Arrange meetings and take minutes

• Support day-to-day running of the HUB

Data & Systems

• Accurately input and manage learner data (MIS systems)

• Use systems such as ProSolution and Oracle Fusion

• Produce and use data to support service delivery

Exams & Accreditation

• Support exam delivery, including invigilation

• Register learners and process certificates

• Follow awarding body requirements

Finance

• Process invoices, time-sheets and payments

• Handle basic financial transactions

• Order and manage centre supplies

Team Support

• Work closely with curriculum teams

• Help ensure courses run effectively in each area

What We’re Looking For

Essential Skills & Experience

• Strong customer service or reception experience

• Good admin skills (data entry, filing, record keeping)

• Confident using IT systems and software

• Good communication skills (written and verbal)

• Ability to work as part of a team

• Good organisation and attention to detail

Knowledge

• Understanding of confidentiality and equality

• Awareness of good customer service

Qualifications

• English and Maths at Level 2 (or equivalent)

• IT skills (Level 1 or equivalent experience)

Desirable (but not essential)

* Experience in adult learning or apprenticeships

* Cash handling experience

* Experience organising meetings and taking minutes

Other Requirements

* Able to travel between different locations if required

* Flexible approach to work