Administrator

Job Description:

Main Duties & Responsibilities          

To provide a comprehensive front-line service, dealing with both customers and suppliers. Dealing with queries in a responsive, sensitive and professional manner to ensure the best possible service is provided, and the company is represented positively.

• Perform administrative functions, including filing and housekeeping
• Capable of understanding and processing information through various office applications and processes
• Good oral and written communication skills with a high level of numeracy
• Answering calls promptly and resolving routine customer enquiries
• Processing orders in a timely and accurate manner
• Processing quality complaints and credits in line with the business processes
• Organise and manage goods inwards and outwards, organising transport
• Build a strong relationship with the factory production team
• Effective team member with good interpersonal skills
• Able to manage multiple tasks and meet targets
• Able to work using initiative and without constant supervision
• Develop strong professional relationships with customer KPI’s
• Deliver against business targets and individual KPI’s
• Your job title does not limit your duties, and the Company may require you from time to time to undertake any other duties within your capability.

Other Requirements

• GCSE Math and English Grade C/4 or above (or the equivalent)
• Basic Word and Excel capabilities

Hours:  Monday to Thursday 9am – 5pm and Friday – 9am – 4.45pm

Salary:  £26,000 - £30,000 per annum depending on experience