Customer Account Manager

Job Description:

Internal Account Manager

📍 Location: Leicester – Coalville
💰 Salary Circa £34,000 doe

Are you a proactive and customer-focused professional with experience in Packaging? We are looking for an Internal Customer Account Manager to manage day-to-day operations for new and existing clients, ensuring exceptional service, strong relationships, and ongoing business growth.

The Role
As the Customer Account Manager, you will oversee customer orders from enquiry to completion, acting as the key liaison between clients, production, suppliers, and internal teams. Your goal is to deliver excellence in service while maximising margin and identifying opportunities for growth.

Key Responsibilities

Business Excellence

• Estimate customer enquiries via MIS system 

• Create product specifications and raise production tickets

• Liaise with suppliers and manage purchase orders for repro work

• Coordinate with Planning to oversee orders through production to completion

• Communicate proactively with clients to manage expectations and deliver results

• Build and maintain strong working relationships to drive margin and repeat business

• Support stock management for client products where required

• Work with the sales team on new business and growth of existing accounts

People & Culture

• Manage internal and external customer relationships, providing service solutions that deliver ongoing value

• Understand customers’ market landscape to identify growth opportunities

• Serve as the primary liaison for national accounts to ensure unrivalled customer service

Critical Skills & Capabilities

• Strong communication skills across verbal, written, and non-verbal channels

• Customer-oriented mindset with a proactive approach to resolving issues

• Effective negotiation and collaboration skills

• Growth and results-oriented with a focus on exceeding expectations

• Highly organised, detail-oriented, and able to prioritise tasks effectively

• Strong problem-solving and time management capabilities

Technical Skills

• Proficient in Microsoft Office: Excel, Outlook, Word, PowerPoint

• Experience with MIS systems

  • Knowledge of packaigng and packaging production methods and technical processes is useful and looked upon favourably

Experience & Education

• Required: Previous experience in a customer service or account management role within the packaging industry

Work Environment

• Flexible working space within the facility

• Fast-paced, collaborative environment where teamwork and initiative are valued

If you are a customer-focused professional with technical acumen and a passion for delivering outstanding service in a fast-moving industry, we want to hear from you!