Customer Care Coordinator

Job Description:

Customer Care Coordinator (Senior Opportunity Available)
Location: Leicester (Hybrid – 1 day WFH after probation)
Hours: Monday – Friday

Are you an experienced Customer Care professional within the housebuilding sector? Do you want to join a respected 5-star developer with strong growth plans, clear progression, and a fantastic culture?

We’re working with a leading new-build developer in Leicester who are seeking a Customer Care Coordinators to strengthen their team. With a large land bank, excellent training, and a reputation for delivering quality homes, this is a brilliant opportunity to take the next step in your career.

What’s on offer:

• Senior-level role with clear progression pathways

• Supportive team and excellent company culture

• Hybrid working (1 day WFH after probation)

• Monday – Friday hours

• The chance to uphold and build upon a 5-star customer service rating

The role:

As a Customer Care Coordinator, you will take a proactive lead in ensuring every customer receives exceptional service after moving into their new home. You’ll:

• Oversee and manage customer queries, ensuring swift resolutions

• Coordinate remedial works with contractors, site teams, and trades

• Support and mentor junior coordinators, offering guidance and best practice

• Monitor and report on customer care performance, spotting trends and areas for improvement

• Work closely with senior management to maintain and enhance the company’s 5-star rating

• Handle escalated issues with professionalism and empathy

About you:

• Previous experience in a Customer Care role within housebuilding or housing association is essential

• Strong communication, organisation, and problem-solving skills

• Proven ability to manage challenging situations with professionalism

• Confident using systems and managing multiple cases simultaneously

• A team player who can also take initiative and lead by example