Customer Service Advisor

Job Description:

TITLE: Customer Service Advisor

JOB REF: 11230

EMPLOYMENT TYPE: Permanent

LOCATION: Leicester

SALARY: £24,000 - £25,000 per annum

HOURS: Full time 37.5 hours Mon to Thurs 8.30am – 5pm Fri 8.30am – 3.45pm

JR Personnel are an employment agency acting on behalf of a client who is looking for a customer service professional to start as soon as possible. This is a brilliant role to suit someone who has relevant customer service experience within an office. There will be room for progression over time. You must have some customer service work experience and show that you have exceptional customer service skills. Our client delivers a positive customer service experience at every stage from quotation to delivery. It is a lovely place to work, within a very friendly and supportive team who all work towards to same goals.

The Company:

One of the world's leading providers in its field, it also develops, manufactures and sells equipment and consumables.

Size:

A true global organisation employing around over 3000.

Why join:

A collaborative working culture ensures a progressive forward-thinking environment, which makes employees feel they are at the heart of a groundbreaking organisation.

Role profile:

• Order processing
• Tracking shipments
• Arranging returns
• Producing quotes
• Data entry and maintaining accurate records onto the IT system
• Dealing with phone enquiries
• Resolving complex issues
• Looking into available stock
• Asking for prices and going back to clients
• Lots of customer contact which is mainly email based but some telephone work too
• Arranging travel for team members
• Lots of ad hoc admin duties

Person profile:

• Previous customer service experience
• Ability to build and maintain customers
• Excellent written and verbal communication skills
• A positive and helpful attitude, with a willingness to learn
• Must have excellent prioritisation skills, and be able to respond quickly to changing needs and demands
• Someone who is confident, has excellent time management, organisational skills, good attention to detail and a passion about giving a great customer experience

Due to the number of responses generated we are unable to get back to every applicant.  If you have not heard from us within seven days you will not have been successful on this occasion.