Customer Care Coordinator

Job Description:

Customer Care Coordinator

Permanent (Immediate start)

Leicester

New build housing

£29,000 + Bonus

TSR are currently recruiting for a Customer Care Coordinator for a new build housing developer based in Leicester. This role is very customer focused, answering calls and emails from customers about potential issues with their newly purchased property. This developer is a 5* rated developer and one of the UK largest

Previous working experience in a Customer Care role with a housing developer is preferred, but experience in scheduling maintenance or planned work coordination is will also be suitable.

The Role:

• Answer calls and e-mails from customers regarding their property repairs
• Being empathetically, professional and positive, ensuring their queries are answered and resolved within the agreed timescales
• Maintain regular communications/updates with the customers
• Ensure the Customer Journey tracker is viewed daily and upon receipt of the NHBC
• All defect repairs to be logged accurately
• Maintain accurate and concise records of all repairs, solutions and notes/comments
• General administration duties
• Comply with our GDPR policy

The Person:

• Previous experience with a developer is preferred but not essential
• Customer care/Customer service experience in an office environment
• Great IT skills
• Good Communication skills
• Team player with a strong work ethic and very organised

Remuneration:

• £29,000 per anum
• Annual Bonus
• 8:30 - 4:30
• 1 day per week at home after probation