Job Details

Customer Service Administrator

📍 Leicester
£22,500 per annum
£22500 - £24000/annum
Industry: Customer Services
Posted: 21-08-2025
Company: HL Partnership
Type: Permanent
Reference: 223963677

Job Description:

Customer Service Administrator

Job Type: Full-time, Permanent

Salary: £22,500 - £24,000 per year

We are the largest privately-owned mortgage network in the UK. Our goal is to continue to be the best home for Mortgage Advisers, Protection Specialists, Equity Release Experts and General Insurance professionals, whatever their size or location. Due to continued growth, we are looking to expand our network support team at our head office in Leicester (near Meridian).

The Role

Getting the right outcome for customers is at the heart of what we do. The main aim of the role is therefore to support our members in the network so that they can achieve this.

Working mainly on the phone (inbound and outbound), or over Teams, you could be dealing with queries about anything, so we are looking for someone with outstanding customer service and communication skills. Full training will be given to enable you to resolve any questions or sign post on to the relevant department.

Experience of working under pressure, prioritising, and working to deadlines is essential. This is a real opportunity for anyone looking to enter into financial services.

Competent IT skills including Microsoft Office Suite i.e. Excel, Word etc. are essential, as is an eye for detail.

Other key tasks include:

Benefits:

As we are a non-sponsoring company, you must already have the right to work in the UK.

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