Customer Service Administrator

Job Description:

Ready to join a fast-paced, design-led online furniture brand offering a 4-day working week and a role where organisation and systems expertise truly matter?

We’re hiring a Customer Service Administrator for a well-established ecommerce business known for its stylish products and exceptional service. With a condensed Monday - Thursday schedule and a supportive team culture, this is a fantastic opportunity for someone highly organised, proactive, and comfortable handling everything from email queries to order issues.

You’ll be the main point of contact for customer service, managing email and live chat enquiries, liaising with couriers and warehouses, resolving complaints, and ensuring service levels are met. You'll also work across various systems and CRMs, handle occasional order processing, and support Prime and retailer orders in line with SLAs.

If you're ready to make an impact and enjoy long weekends - every week - we’d love to hear from you!

Salary & Benefits

• £26,000 – £28,000

• 4-day week: Monday–Thursday, 7:30am–5:00pm or 8:00am–5:30pm (with early finish on Thursday)

• Free parking, breakfast & lunch daily

• Bonus scheme: 1% per year, up to 5%

• 17 days holiday + bank holidays (rising to 23 with service)

• Cash health plan & regular salary reviews

What We’re Looking For

• Experience in a similar admin/customer service role (ideally ecommerce or retail)

• Super organised with great Excel and system skills

• Helpful and clear communicator – especially over email and chat

• Comfortable managing complaints, logistics issues, and processes

• Proactive and thrives in a busy environment