Customer Service Administrator

Job Description:

We’re currently recruiting for a proactive and experienced Customer Service Administrator to join a thriving and growing business in the Burton-on-Trent area. This is an excellent opportunity for someone who enjoys a varied role and is looking to develop within a supportive team environment.

Key Responsibilities:

• Managing and maintaining strong client relationships
• Acting as a key point of contact for customer queries, ensuring swift and effective resolution
• Handling customer communication via phone and email
• Updating and maintaining weekly reports and spreadsheets
• Accurate data entry and general administrative support
• Liaising with internal departments to ensure smooth operations
• Supporting the service team with day-to-day tasks

About You:

• Previous experience in a customer service or administrative role
• Strong communication skills, both written and verbal
• Excellent organisational and IT skills (including spreadsheets)
• Ability to work independently and manage deadlines effectively
• A proactive and enthusiastic approach
• Supervisory experience is desirable but not essential

What’s on Offer:

• Temp-to-perm opportunity
• Varied and engaging role within a growing company
• Supportive team environment

If you’re an experienced Customer Service professional looking for your next challenge, we’d love to hear from you — apply today! However, if you do not hear back from us within 48hrs, kindly assume that you have been unsuccessful. (agy)