Customer Service Adviser

Job Description:

We are seeking to recruit a Technical Customer Service Advisor for a well-known supplier of high-quality machinery. The main objective of the role is to work alongside customer service, technical and the service departments. You will actively assist customers and colleagues in finding repair solutions should there be any warranty Issues.

Along with Monday – Friday day working hours and a salary of £32,000 the other benefits for the Technical Customer Service Advisor role include:

• Statutory Company Pension
• Sick Pay
• 23 + 8 Days Holiday
• Role Based Training
• Employee Discount

Along with a high level of engineering, technical and customer service skill, experience dealing with customer escalations face to face or over the phone is beneficial. Some duties for the Technical Customer Service Advisor may involve:

• Providing effective engineering and technical support to distributors & end users
• Process warranty returns
• Investigate and diagnose machines with problems and attempt to resolve where possible over the phone/ email / WhatsApp Video Calls etc.
• Championing the companies set returns policies and guidelines
• Progress and chase customer escalations to satisfactory resolution

The role of Technical Customer Service Advisor is commutable from Loughborough, Leicester, Derby and Melton Mowbray. 

Please Note: Candidates must have the right to live and work in the UK.

Our aim is to help you secure the best possible future for yourself & this is a totally FREE service to all our Candidates.

If you believe that your skills and experience match what we are looking for please call me or APPLY and I will be in touch.

Should you want to learn more about any of our OFFICE, SUPPORT & ADMINISTRATION vacancies, or should you just want to discuss your particular needs, then please do not hesitate to contact me to have an informal, confidential chat.

Probe Technical Recruitment, providing Office Support & Administration Recruitment Support since 1994