Customer Service Advisor - HYBRID

Job Description:

📍 Location: Nottingham City Centre - HYBRID

🕒 Job Type: Full-Time | Permanent

📅 Start Date: ASAP

We're looking for a friendly, proactive, and motivated Customer Service Advisor to join our growing team in Nottingham City Centre. This is a fantastic opportunity to join a company that truly values its people, offers outstanding benefits, exceptional leadership, and industry-leading training from day one.

Whether you're experienced in customer service or looking to take the next step in your career, this role will give you the tools, support, and environment to thrive.

• Handling inbound enquiries and resolving customer queries via phone, email, and web chat.
• Managing a caseload of customer queries and complaints from start to finish.
• Investigating and resolving issues by liaising with internal teams and external partners.
• Ensuring all communications are clear, professional, and customer-focused.
• Keeping accurate records and updating systems with outcomes and resolutions.
• Providing feedback to help improve customer processes and enhance service delivery.

• Strong written and verbal communication skills.
• A calm and analytical approach to problem-solving.
• Previous experience in a customer service, administration, or complaints handling role (desirable but not essential).
• Ability to manage multiple tasks and prioritise effectively.
• Confident using Microsoft Office (Word, Excel, Outlook).
• A team player who thrives in a supportive and collaborative environment.

• Competitive salary
• Generous holiday allowance
• Comprehensive training programme
• A supportive team and approachable management
• Opportunities for development and internal promotion
• Employee wellbeing and benefits package
• City centre location with great transport links

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.